Shipping policy

Shipping Policy

Thank you for ordering from Ashlei Morgan Studio. Many of my products are made to order, so please keep in mind that production time is separate from shipping time.

Processing & Production

Fine art prints and framed artwork are made to order. Production times may vary depending on the item, size, framing option, and production partner.

Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Children’s books sold as preorders or presales will ship according to the estimated timing stated on the product page or in an order update.

Shipping

Free U.S. shipping is included on eligible Ashlei Morgan Studio orders as indicated on the product listing.

Once your order has shipped, tracking information will be provided when available.

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside of my control.

Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an error, contact me as soon as possible. I will do my best to update the address before production or shipment begins, but changes cannot be guaranteed once an order has entered production or shipped.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost or Delayed Packages

If tracking has not updated for an extended period or your package appears to be lost in transit, please contact me so I can help investigate with the shipping carrier or production partner.

A package may need to meet the carrier’s requirements for being considered lost before a replacement or refund can be issued.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and with the shipping carrier.

If it still cannot be located, please contact me and I’ll do my best to help with the next steps.

A delivered tracking status does not automatically qualify an order for a refund or replacement.

Damaged Orders

If your order arrives damaged, please contact me within 7 days of delivery. Include your order number along with clear photos of the damaged item, the full product, and the shipping box and packaging.

Please keep the item and packaging while the issue is being reviewed, as they may be required to process a replacement or shipping claim.

Questions?

If you have any questions about your shipment, please reach out through the contact page and I’ll be happy to help.