Refund policy

Refund Policy

Thank you so much for supporting Ashlei Morgan Studio. Each order means so much to me, and I want you to love the piece you receive.

Fine Art Prints & Framed Artwork

Because fine art prints and framed artwork are made to order specifically for you, I’m unable to accept returns or exchanges for change of mind, incorrect size selections, or other preference-based reasons.

Please review your selected size and framing option carefully before placing your order. If you have any questions before ordering, I’m always happy to help.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery so I can make it right.

Please include your order number and clear photographs of the damaged or incorrect item, the full product, and the shipping box and packaging.

Depending on the situation, I will arrange an appropriate replacement or refund at no additional cost to you.

Custom Artwork

Custom artwork may be cancelled and refunded until the sketch is approved. Once the sketch has been approved and work on the final artwork has begun, the order becomes non-refundable.

Children’s Books

Unused books in their original condition may be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the book arrived damaged, defective, or an incorrect item was sent.

Signed or personalized books are final sale unless they arrive damaged or defective.

Order Cancellations & Changes

If you need to change or cancel an order, please contact me as soon as possible. Because many products are sent into production shortly after an order is placed, I cannot guarantee that changes or cancellations can be made once production has begun.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or card provider additional time to process and post the refund after it has been issued.

Questions?

If there is ever a problem with your order, please reach out through the contact page. I want you to be happy with your purchase and will always do my best to help.